Terms of Enrolment — Weekly Tuition Membership
Enrolment in our tuition programme is a monthly membership that continues until you tell us otherwise in writing. Your membership entitles your child to their agreed weekly tuition sessions — 1-to-1 attention within small group tutoring sessions (maximum 6 students per tutor) — covering Maths, English and Science, supported by mentorship sessions using the IXL learning platform.
Once a payment has been taken, we do not offer refunds. Students are welcome to attend the remaining sessions for that month, but no further payments will be collected from the following month onwards, provided cancellation has been made in writing in line with the Membership Cancellation Policy below.
Free Assessment
Before enrolling, every child is invited to a free, no-obligation Maths, English and Science assessment. This allows us to understand your child’s current level, learning style and specific needs, and allows you to see our Learning Centre and approach before committing to membership. Completion of an assessment does not create any obligation to enrol.
Monthly Membership
Once you have enrolled in our monthly membership, we do not refund any sessions unless the sessions are cancelled by EasyLearning121. If you would like to cancel your membership, please follow the Membership Cancellation Policy below.
Your membership fee is calculated on an annual basis and spread evenly across 12 equal monthly payments. This pricing structure accounts for planned closures, including the Christmas break and bank holidays. Your membership covers your agreed weekly sessions per calendar month; months containing five weeks help offset months with closures, ensuring consistent pricing throughout the year.
Session Cancellation by EasyLearning121
EasyLearning121 reserves the right to cancel sessions due to the occurrence of an unforeseeable event (for example, government restrictions or restricted access to our facilities). If we are unable to access our Learning Centre, we may replace face-to-face tuition with an equivalent online offering, in which case these standard Terms and Conditions continue to apply.
Neither EasyLearning121 nor the customer shall be held liable for failure or delay in the performance of its obligations (except payment obligations) if such performance is delayed or hindered by an unforeseeable act or event beyond reasonable control (a “Force Majeure Event”), including but not limited to: acts of God, government interventions, legal changes, pandemics, natural disasters, strikes, war, or terrorism. The affected party must notify the other as soon as reasonably practicable after the commencement of such an event.
EasyLearning121 also reserves the right to cancel or consolidate session times due to insufficient enrolments. Where this happens, we will offer an alternative session time or a pro-rata refund for affected sessions.
Missed Sessions
We do not offer make-up sessions or refunds for missed sessions, as our scheduling, tutor allocation and pricing are based on consistent attendance. Please ensure your child is able to attend their scheduled weekly sessions.
Membership Cancellation Policy
We would hate to see you go, but if you need to cancel your membership, please email us at info@easylearning121.co.uk. Our cancellation notice period is one full calendar month.
- If notice is given between the 1st and 15th of the month, that month counts as your notice month.
- If notice is given after the 15th, your cancellation takes effect the following month.
Example: if you give notice on 20 April, you will be responsible for paying for May, and your child’s last session will be at the end of May.
Account Freezing
Account freezing is only permitted in emergency situations, or where otherwise discussed and agreed in advance. Please email info@easylearning121.co.uk if you need to make special arrangements.
Holidays and Closure
EasyLearning121 will be closed for two weeks over the Christmas period. Specific closure dates will be communicated each year separately from these Terms and Conditions. Planned closures do not affect your monthly membership fee, which is calculated on the annual model described above.
Late Collection Policy
We do not charge a fee for late collection. However, if you are going to be late, please inform EasyLearning121 as soon as possible (provided it is safe to do so and you are not driving). This helps us ensure your child is supervised safely until you arrive. Children will remain supervised by a DBS-checked member of staff until collected.
Respect for Staff
At EasyLearning121, we pride ourselves on maintaining a respectful and professional environment. We expect all students and their families to treat our staff with respect at all times. We do not tolerate any form of disrespect, harassment, or inappropriate behaviour towards our team members. Such behaviour may result in suspension or termination of services at our discretion. We are committed to providing a safe, supportive and positive atmosphere for everyone.
EasyLearning121 reserves the right to update or modify these Terms and Conditions. Any changes will be communicated in writing.