Frequently asked questions

Children aged 5–16 (Reception to GCSE) in Maths, English and Science, from catch-up support to 11+, SATs and GCSE preparation.

Yes — every member of staff holds an Enhanced DBS certificate. Read more on our Safeguarding page.

Around an hour in total: a relaxed 45-minute assessment, with time either side for setup, introductions and feedback. We identify your child's current level and specific gaps. You receive a written summary and our honest recommendation — even if that recommendation is that your child doesn't need us. No obligation.

We'll get back to you within 24 hours — by phone or email — to book the assessment. After it, you'll get the written summary and a proposed plan. You decide from there — we never hard-sell.

Never more than 6 children per tutor. Your child works on their own personalised plan, with individual attention from their tutor whenever they need it.

No. IXL sets and adapts the work; our mentors do the teaching. When something isn't clicking on screen, a real person sits down and explains it a different way.

Yes — neuro-inclusive teaching is central to what we do, and every child's plan is adapted to how they learn best. Tell us about your child at the assessment and we'll build that into their plan and, if helpful, arrange for you to stay nearby during early sessions.

You receive a written progress report every month showing exactly which skills your child has mastered, plus informal updates at pick-up.

11+, SATs and GCSE — all included in your membership at no extra cost.

£85/month for a weekly 1-hour session (~£19.60/hour) or £160/month for two hours a week. No joining fees. Full pricing.

In writing (email is fine) with one full calendar month's notice. No cancellation fees. You'll get email confirmation, and you can rejoin anytime.

Missed sessions can't be refunded or made up — our small 6:1 ratios and pricing depend on consistent attendance and holding your child's dedicated seat.

Children focus and grow in confidence faster without an audience — and our safeguarding measures make it safe to step away. Exceptions are always available for children who need them. See our Safeguarding page.

Unit 4, Eckersley Road, Chelmsford CM1 1SL. Parking directly outside the unit is limited, but there's a car park opposite the centre. Map and directions.