Terms & Conditions

These terms are between you and EasyLearning 1 2 1 Ltd (company number 14262346), trading as EasyLearning121, Unit 4, Eckersley Road, Chelmsford, Essex CM1 1SL.

Enrolment & membership

Enrolment in our tuition sessions is a rolling monthly membership until you tell us you'd like to stop. Once a monthly payment has been taken, we do not offer refunds for that month; students are welcome to attend all remaining lessons for their paid month.

Free assessments

Every new member starts with a free assessment, booked online, before their regular sessions are arranged. This ensures we can properly evaluate your child's needs and that you are completely happy with the learning environment we provide. It carries no obligation.

Cancelling your membership

You can cancel at any time — there is no notice period and no cancellation fee. To cancel, email info@easylearning121.co.uk or message us on WhatsApp, and we will not take or invoice any further payments. Payments already made are not refunded; your child can attend every session up to the end of the period you have paid for. Example: if your invoice for May is paid on 1st May and you cancel on 10th May, there is no refund for May, your child can attend until 31st May, and no further payments are taken. You will receive email confirmation of every cancellation, and you can rejoin at any time. See our Cancellation Policy for full details. Nothing in these terms affects your statutory rights as a consumer.

Missed classes

We do not offer make-up sessions or refunds for missed classes. Our scheduling, small 6:1 group ratios and pricing are based on consistent attendance and securing your child's dedicated seat.

Payments & the annual pricing model

EasyLearning121 operates for 50 weeks per year. Membership pricing is calculated on an annual model and spread evenly across 12 monthly payments, so your payment is exactly the same every month. Your membership covers an average of 4 weeks of lessons per calendar month; months containing 5 weeks offset months with planned closures.

How and when you pay: we email you an invoice each month. It is due on the day we send it and must be paid before your child's first session of that month (for new members, before their first session). Invoices are paid online through PayPal.

Holidays & planned closures

We close over the Christmas and New Year period. Upcoming planned closure dates:

• Closed from Monday 21st December 2026 to Sunday 3rd January 2027 (we reopen Monday 4th January)

These closures do not affect your monthly membership fee, which already accounts for them (see the annual pricing model above). Any additional closure dates, including bank holidays, will be shared in advance.

Class cancellations by us

If we have to cancel a class, you will not be charged for it (or a credit/refund will be applied). We reserve the right to cancel or reschedule specific class times due to insufficient enrolments.

Force majeure

EasyLearning121 reserves the right to cancel classes due to unforeseeable events beyond our reasonable control (for example government lockdown or restricted access to our facilities). Where we cannot access the venue, we will aim to replace face-to-face sessions with an online offering, under these same terms. Neither EasyLearning121 nor the customer shall be liable for failure or delay in performing obligations (except payment obligations) caused by such events, including acts of God, government interventions, legal changes, pandemics, natural disasters, strikes or extreme weather. The affected party must notify the other as soon as reasonably practicable.

Account freezing

Account freezing is permitted in emergency situations by prior arrangement. Email info@easylearning121.co.uk to discuss.

Late pick-up

We do not charge for late pick-ups. If you know you are going to be late, please tell us as soon as possible (provided it is safe to do so and you are not driving) so we can reassure your child and keep them supervised until you arrive.

Respect for staff

We maintain a supportive, focused and professional environment and expect all students and families to treat our staff with respect. We do not tolerate disrespect, harassment or inappropriate behaviour towards our team or other students; such behaviour may result in suspension or termination of services at our discretion.

Promotional offers

From time to time we may run promotions. Unless stated otherwise: discounts apply to one month's fees only; one discount per referral/booking; referred friends must state the referrer's name when booking; offers cannot be combined with other promotions or sibling discounts; no cash alternative; we may modify or withdraw offers at any time.

Complaints

If you're unhappy with anything, please tell us — email info@easylearning121.co.uk with "Complaint" in the subject line, or message us on WhatsApp. We'll acknowledge it within 24 hours and aim to resolve it within 14 days. Safeguarding concerns are handled separately and urgently — see our Safeguarding page.

Changes to these terms

We may update these Terms and Conditions from time to time. Significant changes to billing or cancellation policies will be communicated to active members in writing.